Reference

Terms and Conditions for Your pokerhebat Account

These terms set out what you agree to when you open an account and use our services — covering deposits via DANA, OVO, or GoPay, game access, and how we handle disputes.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsAvailable where local law permitsSubject to periodic updatesIndonesia-focused service terms
pokerhebat Terms and Conditions for Your pokerhebat Account
HOW WE OPERATE

Account Security, Data Use, and Your Rights

These terms are not just legal text — they describe how we actually handle your account data, how long we keep it, and what controls you have over it. Your account is secured with OTP verification on login, and any change to your registered DANA, OVO, or GoPay wallet number goes through a secondary identity check before it takes effect. We do not share your personal data with third parties for marketing without your consent.

Data Retention We retain your account and transaction records for as long as required under applicable regulations. You may request a summary of the data we hold by contacting support via live chat.
Account Security Every login triggers an OTP check to your registered mobile number. Wallet changes — including switching your linked DANA or OVO account — require a separate verification step.
Requesting Changes To update personal details or request data deletion, contact our support team through live chat or email. We process verified requests within the timeframe required by local regulations.
Cookie Use We use session cookies to keep you logged into your account and preference cookies to remember your last wallet selection — DANA, OVO, or GoPay. You can manage cookie settings in your browser.
CONTACT US

How to Reach Us About These Terms

Questions about what these terms mean for your account? Our support team handles account queries, payment clarifications, and term-related requests. Reach out through any of the channels below — we respond in English and can assist with DANA, OVO, or GoPay transaction questions tied to your account agreement.

Live Chat Open the chat icon from any page on pokerhebat. Our team handles term clarifications, account queries, and wallet transaction questions around the clock.
Email Support Send your question to our support address listed in your account dashboard. We reply with a reference number so you can track your term-related request.
Account Help Centre Log into your account and open the Help section for self-service answers on payment rules, account eligibility, and how our terms apply to your wallet.

Common Questions About Our Terms

These are the questions our support team hears most often about how our terms work in practice — covering your rights as an account holder, how changes are communicated, and what to do if something is unclear.

We update terms when services or regulations require it. The revised date appears at the top of this page. Using your account after a change means you have accepted the updated version.

Stop using the service and contact support through live chat or email. Our team will walk you through closing your account and processing any eligible pending withdrawal to your registered wallet.

Our terms are written to be consistent with applicable Indonesia law. Where any clause conflicts with local regulation, the local law takes precedence. Access depends on your eligible region.

Every wallet transaction is subject to these terms. This covers the deposit amount, timing, and the verification steps that apply when you link or change your DANA, OVO, or GoPay account number.

Yes. Contact support via live chat or your account's Help section, submit a verified request, and we will provide a summary of the account and transaction data we hold for you.

Open a dispute through live chat and provide your transaction reference number. Our support team reviews the record against our terms and responds with a decision, typically referencing the relevant clause.